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Forum >> Support >> Our Services » Discord problem
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Administrator
952 Posts
Enlisted On: 17.11.2016

[LS] Rangers
06.01.2018, 09:11 

Trying to set up discord on two PCs. As most people know, my main PC died and I have a new one now; so I'd like to to try and set up Discord on both of them. But this is the problem: I have filled in my email addresss and password and it says that it is already registered?

https://www.lost-soldiers.org/picture.php?id=175.jpg
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https://www.lost-soldiers.org/picture.php?id=176.jpg
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EDIT: I have the same problem on the new PC:

https://www.lost-soldiers.org/picture.php?id=177.jpg
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Administrator
2809 Posts
Enlisted On: 31.01.2016

[LS] Rangers
06.01.2018, 16:01 

Dear Jostotest,

first of all read paragraph n. 1 here (1. Sign up & Verification), it will give you a bit of additional context information that will help you understand what I am about to say.

The fact of the matter is that (as explained in the support topic linked above) Discord allows you to "claim" an username on a server you've just joined, without asking you to actually register to them with an e-mail and password! This is particularly true when you guys click on our Discord invite link, because Discord already asks you what username you'd like to have on our Server, and it then proceeds to create this "unclaimed" account.

An unclaimed account is basically like a guest account, a temporary username that you're using on the Server but that has yet to be officially claimed by you, you are only "holding it" for yourself: you can either claim it by pairing it with an e-mail and password - thus registering to Discord, creating an actual account - or let it be, log out, and start over again.

Staff Officer Italy S_h_a_r_k_93 


https://i.imgur.com/iwPUBn7.png
  All my contacts, social media and more!    shark.lost-soldiers.org
Thanks
2
Given By: jostotest, StarLine
Administrator
952 Posts
Enlisted On: 17.11.2016

[LS] Rangers
07.01.2018, 13:54 

Tried to log in again, keeps saying email is in use, and I have never seen anywhere to retrive password (which I wrote down when I first started).


Administrator
2809 Posts
Enlisted On: 31.01.2016

[LS] Rangers
07.01.2018, 18:00 

jostotest wrote:

Tried to log in again, keeps saying email is in use, and I have never seen anywhere to retrive password (which I wrote down when I first started).

That's the thing! You're not actually on the login page unfortunately. What tricks you and confuses you is the fact that those e-mail and password you're submitting are actually for a new account registration! smiling (because, as is stated in one of your pictures, you're using an "unclaimed" account = temporary account that is not tied to any e-mail and password). I have tested it all on another PC, on Google Chrome ... here's what you have to do.

On Chrome go to this webpage, it's the direct link to our Discord Server, specifically the #civilian-checkpoint channel: https://discordapp.com...204288/304107718984204288. It is likely that Chrome will pick up the "unclaimed" account you have created on that PC, and you will land either here or here.

If you land on the latter page, simply click on that almost-invisible Skip Setup link (it's on the left of the white "Register Your Account ➜" button), and you should be redirected to the former landing page. Now, from there go to the settings (accessible through the gear icon on the bottom-left corner, next to your username) and click Log Out.

You will be finally redirected to the login page (https://discordapp.com/login). From there you want to submit the e-mail and Discord password that you wrote down just shy of a week ago when you claimed your first account (jostotest#9706), and boom you're set! wink

You have to replicate these simple steps on the other PC too and you'll be good to go. Discord may ask you to fill a google recaptcha for additional safety, don't worry about it and go through it. To close Discord simply close the Google Chrome tab: it's advised you don't log out from Discord so that jumping back on board will be easy as eating pie wink (I never log out myself so ... ).

I suggest you don't bookmark the https://discordapp.com/ website because it adds a pointless extra-step (you need to click on the small rounded "Login" - other times labeled "Open" - button on the top-right corner. Instead make sure you bookmark our #civilian-checkpoint channel: https://discordapp.com...204288/304107718984204288; this way you'll land directly on our Discord Server, pronto! smile

After a couple days Chrome will start to remember you prefer to visit that web address, and simply writing "dis" in the address bar will make that address fill out for you, so that you have to just press Enter and the website will load (that's how I do it wink). If I may, I would also suggest you let Google Chrome store your Discord password, in case you have to submit it again in some months or so and you have forgotten it!

In the end it might be ideal if you also bookmark the clean https://discordapp.com/login page, so that you'll have yet another safe starting-point if things go haywire (which they won't but, you know, fish memory here Laugh).

Kind regards and hope to chat with you soon! smiling
Staff Officer Italy S_h_a_r_k_93 


https://i.imgur.com/iwPUBn7.png
  All my contacts, social media and more!    shark.lost-soldiers.org
Thanks
2
Administrator
952 Posts
Enlisted On: 17.11.2016

[LS] Rangers
10.01.2018, 11:10 

Thank you genius Shark, working on two machines now.


Administrator
2809 Posts
Enlisted On: 31.01.2016

[LS] Rangers
10.01.2018, 11:12 

You are very welcome! smiling I will clean up this thread so that we can use it for reference in case any of our enlisted users face any difficulties. By the looks of it we may have already helped 1ARMBLINDMAN?

Kind regards,
Staff Officer Italy S_h_a_r_k_93 


https://i.imgur.com/iwPUBn7.png
  All my contacts, social media and more!    shark.lost-soldiers.org
Thanks
1
Given By: jostotest
Administrator
952 Posts
Enlisted On: 17.11.2016

[LS] Rangers
10.01.2018, 11:14 

Good, hope it works for him.


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