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Administrator
458 Posts
Enlisted On: 12.10.2016

[LS] Rangers
12.04.2017, 13:31 

Hi community, I have some issues with my PC and want to seek for some help in this forum (I'm not a PC specialist and I'm glad that SW01_Dark is already helping me with the issue)

Problem description:

The screen freezes suddenly although all applications are still running (Teamspeak, Battlefield 2). The screen freezes for 2-5 seconds, then I get one new frame, that still freezes for 2-5 seconds, then again one new frame for 2-5 seconds and so on ... It takes 30-60 seconds; then I get a bluescreen with the message:

VIDEO TDR FAILURE
nvlddmkm.sys

Sometimes the screen freezes and gets black immediately (after 2-5 seconds), then the monitor shows the message: NO SIGNAL (but it is no problem with the cable or port)

All I can do is to restart my PC.

After every 2nd – 4th crash I can not connect with Windows (usually u get this message right after the boot: „Welcome“ and then you are on your desktop). Instead of „Welcome“ I get this message: „Windows is being prepared“, and it takes round about 2-3 minutes of loading. Then I receive a different desktop background with far less programs, probably some kind of protected mode, and the message: „login to your windows account failed“. So I have to log out and log in again, usually (but not always – then I have to restart again) it works then and I have access to my Windows desktop.

Sometimes I loose all my settings in Battlefield. The controls, video and audio settings are being resetted to default, even the prefix can be lost. This happens after every 3rd – 8th crash.

These crashes occur at the beginning; 10-60 mins after I started my PC the first time. Sometimes there is a second crash following the first crash a few minutes (5-30) later. It is rarely that a third crash occurs after the second crash (because I stopped playing before it happens). Commonly I can play for hours without problems after the second crash. Suddenly, 3-5 hours later there might be a third crash then.

I think (but I'm not 100 % sure whether it isn't just a coincidece) that these issues started after I upgraded my PC from Windows 7 to Windows 10 with the free download last year, because I never had such problems with Windows 7 and it happended right after the upgrade the fist time.

I don't know if it is important here, but there was a period of time 2-3 months ago my PC just go off while running due to a broken power adapter. I bought a new one, now there are no further issues.

Here some hardware information; I purchased the PC in the year 2006

Motherboard:
ASUS P5N-E SLI

CPU:
Intel Core 2 Duo E8500 2*3,2 GHz

RAM:
4 GB

Graphics Card:
Nvidia GeForce GTX260

Power adapter:
be quiet! Pure Power 9 (600 W)


Thank you for your help smiling
Regards,
Carbon
Corporal
211 Posts
Enlisted On: 14.11.2016


12.04.2017, 13:41 

Is There a lot of Dust inside your computer(fans To stop air flow) reads like a Heat problem build up.. try putting a Desktop Fan on your computer.
Senior Aircraftman
46 Posts
Enlisted On: 13.10.2016

[LS] Rangers
12.04.2017, 14:15 

I were already able to identify the faulty driver, the crashes are caused by nvlddmkm.sys, which is the driver of the nvidia GPU. The cause can be one of many things but it is interesting to note that the problem first occurred since the upgrade to Windows 10. I will test the RAM and the Hard Drive next and see if a hardware damage could be causing this.

Oh and the fans are fine 1ARMBLINDMAN but thank you anyway. I already checked the Minidump of the crash, here are the informations if you are interested:

https://fs5.directuplo...mages/170412/v6f6x9pc.jpg

It is interesting that the problem seems to be caused by "memory_corruption"
Thanks
1
Given By: SW03_Carbon
Administrator
2085 Posts
Enlisted On: 30.01.2016

[LS] Rangers
12.04.2017, 14:38 

SW01_DarK wrote:

I were already able to identify the faulty driver, the crashes are caused by nvlddmkm.sys, which is the driver of the nvidia GPU. The cause can be one of many things but it is interesting to note that the problem first occurred since the upgrade to Windows 10. I will test the RAM and the Hard Drive next and see if a hardware damage could be causing this.

Oh and the fans are fine 1ARMBLINDMAN but thank you anyway. I already checked the Minidump of the crash, here are the informations if you are interested.

It is interesting that the problem seems to be caused by "memory_corruption"


If it's a graphics driver issue then you should download latest drivers, do a full uninstall of current drivers, reboot, clean system with your choice of software (CCleaner / DriverCleaner) reboot again and install the new graphics driver fresh.

https://www.lost-soldiers.org/images/lsts.gif
Senior Aircraftman
46 Posts
Enlisted On: 13.10.2016

[LS] Rangers
12.04.2017, 14:49 

We already did that, the drivers are up to date for the GPU and the driver software was cleanly reinstalled but the issue remains.
Administrator
2085 Posts
Enlisted On: 30.01.2016

[LS] Rangers
12.04.2017, 14:58 

SW01_DarK wrote:

We already did that, the drivers are up to date for the GPU and the driver software was cleanly reinstalled but the issue remains.

Well it looks like that issue is software to me unless the graphics card has overheated and damaged its VRAM. I would recommend you try it again, you could also try going back 1 driver version to see if that helps. Make sure you use CCleaner & DriverCleaner AFTER uninstalling drivers and rebooting and use the "Repair Registry" option in CCleaner too. Reboot again and reinstall Drivers. Delete BF2 Cache as well.

Germany SW03_Carbon did you happen to overclock your graphics card at any point? Either manually or through software?

https://www.lost-soldiers.org/images/lsts.gif
Administrator
458 Posts
Enlisted On: 12.10.2016

[LS] Rangers
12.04.2017, 15:16 

5tarLine wrote:


Germany SW03_Carbon did you happen to overclock your graphics card at any point? Either manually or through software?


First of all thanks for your help smiling

I don't know about that. At least I didn't do it deliberately. I did not change anything on the hardware (except the exchange of the power adapter) and I don't use special programs to overclock my graphics card.
All I did is playing bf2 when the problems occured; the most demanding games I ever played on the PC were Crisis, Far Cry 2 and BF3, but this was far before the problems occured
Senior Aircraftman
46 Posts
Enlisted On: 13.10.2016

[LS] Rangers
12.04.2017, 15:18 

I can answer this question for you, the card has never been overclocked. I will try reinstalling one more time but the issue could also be hardware based for example if the Hard Drive has faulty sectors or is at the end of its lifetime. His BF2 profile files got corrupted multiple times after the crashes, this is the reason his settings were reset. Another hint is the very poor performance of data transfer, loading windows after the crash is very slow everytime.
Administrator
2085 Posts
Enlisted On: 30.01.2016

[LS] Rangers
12.04.2017, 15:32 

SW01_DarK wrote:

I can answer this question for you, the card has never been overclocked. I will try reinstalling one more time but the issue could also be hardware based for example if the Hard Drive has faulty sectors or is at the end of its lifetime. His BF2 profile files got corrupted multiple times after the crashes, this is the reason his settings were reset. Another hint is the very poor performance of data transfer, loading windows after the crash is very slow everytime.


Funnily enough, when Germany SW03_Carbon messaged me last night and told me the symptoms the first thing i thought of was an old/faulty hard-drive with damaged sectors. But the error report i saw in this Topic suggests a driver-issue and BF2 Crashes can cause settings files to get messed up.

Here's what i would recommend for this:
1) Immediately, get a USB Drive / External Hard Drive / Some online storage space and backup anything you need to on your PC, start with your most important files and work down to less important. Remember you might want to backup things like settings/configurations for games & programs, passwords, documents etc. Once Hard-Drives start to go they tend to deteriorate pretty quick so i wouldn't hang about.
2) Find some software to check hard disk for errors. There are built in Windows Tools for this or you can install a program. Google is your friend here. Your best bet is usually to check your hard-drive manufacturer and go directly to their website for a tool.
3) You will have your answer in no time. If it's a damaged Hard-Drive it's possible that it could be repartioned to avoid bad-sectors (you may lose a bit of drive-space). It's highly unlikely that software will fix it though and you won't find anyone to repair it, it's probably not worth it. So let me know what Motherboard you have and i can recommend some new Drives for you or Dark can i'm sure.

If the Hard-Drive is ok then you may want to consider formatting and a fresh Windows Install.

Shout if you need more help on this.

https://www.lost-soldiers.org/images/lsts.gif
Thanks
2
Corporal
211 Posts
Enlisted On: 14.11.2016


13.04.2017, 07:33 

Some older computers can only be Upgrade so Far... don't know what else to say.. but from the reading I read. You would know that!....Try reinstalling Windows 10 Again I am running it with an old 4800 Ati Video card...
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